Terms & Conditions

By visiting the Site, creating an account, submitting a removal request, sending payment, or communicating with Reputation Medics™ through any channel, you represent that (a) you are at least 18 years old, (b) you have full legal authority to bind yourself and the business you represent to this agreement, and (c) you accept and will comply with these Terms, our Privacy Policy, and any Service-specific terms referenced on the Site. If you do not agree, do not use the Site or Services.

Reputation Medics™ provides reputation restoration services including, without limitation, Google review removal, Yelp review removal, harmful link removal, search engine de-indexing assistance, and related advisory work, as described on the Site and any order confirmation. Service offerings, pricing, scope, turnaround windows, and methodologies are subject to change at our sole discretion. The specific Service purchased is identified at checkout and supersedes general descriptions on the Site where there is a conflict.

You represent, warrant, and covenant that:

• You are the lawful owner of, or duly authorized representative for, the business, listing, profile, or property that is the subject of your removal request.
• The information you provide to us is accurate, complete, and not misleading, and you will promptly update it if anything changes.
• The review(s), link(s), article(s), or other content you ask us to address violates an applicable platform policy, contains defamatory or false statements of fact, was posted in bad faith (including by a competitor or non-customer), or otherwise constitutes content for which removal is a lawful remedy.
• You will not instruct us to remove truthful, lawful, or first-hand customer experiences, and you understand we may refuse, pause, or terminate any engagement we believe is intended to suppress lawful speech.

All Services are sold on a flat-fee, per-item basis at the price displayed at checkout, in U.S. Dollars, unless otherwise agreed in writing. Payment is due in full before work begins. By submitting payment information, you authorize Reputation Medics™ and our payment processors to charge the full amount of the Service, plus any applicable taxes.

Except as expressly required by our No-Removal / No-Charge Guarantee in Section 5, all fees are non-refundable once work has commenced. “Work commenced” means any of the following: opening a platform case file, contacting a third-party host, drafting or filing a takedown, performing legal research, or assigning the matter to a removal specialist.

For Services expressly marketed as “no removal, no charge,” if Reputation Medics™ is unable to achieve removal of the specific item identified in your order within the applicable working window stated at checkout (and after exhausting the appeal channels we deem appropriate), you may request a refund of the fee paid for that specific item by emailing info@reputationmedics.com within fourteen (14) days of our written notice closing the matter.

The guarantee does not apply where:

• The item is removed, edited, hidden, or made private by the original poster, the platform, a court, or any third party (including for reasons unrelated to our work).
• The item reappears, is reposted, mirrored, or cross-posted on another URL.
• You provided inaccurate, incomplete, or misleading information.
• You publicly disclosed our engagement, escalated to the reviewer, or contacted the platform in parallel.
• You initiated a chargeback, dispute, or public complaint regarding the fee.
• The item targeted is truthful, lawful, or otherwise outside the scope of our removal methodology.

Stated turnaround windows (e.g., 7–14 days) are estimates based on historical averages and are not guarantees. Actual timelines depend on the platform, queue depth, appeal cycles, and factors outside our control. We will use commercially reasonable efforts to keep you informed of meaningful status changes.

Reputation Medics™ does not guarantee that any specific review, link, article, or other content will be removed, de-indexed, suppressed, or modified. No employee, contractor, agent, or affiliate is authorized to make a guarantee exceeding those expressly contained in these Terms or in a written order confirmation. Any verbal or marketing statement to the contrary is superseded by this section.

You agree that you will not, and will not authorize any third party to:

• Use the Services to remove truthful, accurate, or lawful customer feedback.
• Submit forged, fabricated, or unauthorized legal demands, affidavits, or evidence.
• Impersonate any person or entity, or misrepresent your affiliation with any business or listing.
• Threaten, harass, dox, or retaliate against any reviewer, platform employee, or third party.
• Use the Site to facilitate fraud, money laundering, sanctions evasion, or any unlawful activity.
• Reverse engineer, scrape, copy, or resell our methodology, templates, software, or Site content.

We may suspend or terminate Services at any time, without refund, if we reasonably believe you have violated this section.

All content on the Site — including text, graphics, logos, icons, images, audio, video, the Reputation Medics™ name and shield logo, the tagline “Trust Restored,” methodologies, templates, scripts, software, and the selection and arrangement of the foregoing — is owned by or licensed to Reputation Medics™ and is protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access the Site for personal or internal business evaluation of our Services. You may not copy, reproduce, mirror, frame, scrape, modify, distribute, publicly display, publicly perform, create derivative works from, or commercially exploit any portion of the Site or our materials without our prior written consent. All rights not expressly granted are reserved.

Unauthorized use, including reproduction of our copy, branding, shield mark, or service descriptions, may result in injunctive relief, statutory damages, costs, and attorneys’ fees under 17 U.S.C. § 504, 15 U.S.C. § 1117, and applicable state law.

Reputation Medics™ respects the intellectual property of others and expects the same from its Clients. If you believe content displayed on the Site infringes your copyright, send a written notice under 17 U.S.C. § 512(c)(3) to info@reputationmedics.com that includes:

• An electronic or physical signature of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material and its URL on our Site.
• Your contact information (name, address, telephone, email).
• A statement of good-faith belief that the use is not authorized.
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the owner.

We will respond to valid notices in a manner consistent with the Digital Millennium Copyright Act. Misrepresentations in a DMCA notice may subject the sender to liability under 17 U.S.C. § 512(f). We may terminate accounts of repeat infringers.

Reputation Medics™ is an independent service provider and is not affiliated with, endorsed by, or sponsored by Google LLC, Yelp Inc., Meta Platforms, Inc., or any other third-party platform. Third-party names, logos, and marks displayed on the Site are the property of their respective owners and are used solely for nominative descriptive purposes. Your use of any third-party platform remains subject to that platform’s own terms.

If you have a billing concern or believe a Service was not delivered as agreed, you must first contact us in writing at info@reputationmedics.com and allow us thirty (30) days to investigate and respond before initiating a chargeback, payment processor dispute, public complaint, or legal proceeding.

You agree that initiating a chargeback or payment dispute without first completing this informal resolution process is a material breach of these Terms and waives your eligibility for any guarantee or goodwill refund. In the event of an unjustified chargeback that is reversed in our favor, you agree to reimburse us for all related fees, costs, and reasonable attorneys’ fees incurred to defend the claim.

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPUTATION MEDICS™ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR PRODUCE ANY PARTICULAR RESULT.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REPUTATION MEDICS™, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR REPUTATION; OR THE ACTIONS OF ANY THIRD-PARTY PLATFORM, REVIEWER, OR PUBLISHER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO REPUTATION MEDICS™ FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE NINETY (90) DAYS PRECEDING THE EVENT.

You agree to defend, indemnify, and hold harmless Reputation Medics™ and its officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Site or Services; (c) any content, information, or instruction you submit to us; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; or (e) any claim by a reviewer, platform, regulator, or other third party arising from a removal request you authorized.

Each party agrees to keep the other party’s non-public information confidential and to use it only for the purpose of performing or receiving the Services. You agree not to publicly disclose the existence, scope, or methodology of any engagement with Reputation Medics™ without our prior written consent.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site or Services, you consent to that collection and use.

Please read this section carefully — it affects your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (a “Dispute”) shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, by a single arbitrator, in the State of Florida, in English, with each party bearing its own costs except as the arbitrator may award.

Class Action Waiver. You and Reputation Medics™ agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private attorney general proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. To the extent a Dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida.

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason, including suspected breach of these Terms. Sections that by their nature should survive termination (including Sections 9, 12–19, and 22) shall survive.

We may modify these Terms at any time by posting an updated version on the Site and updating the “Effective” date above. Material changes will take effect upon posting. Your continued use of the Site or Services after a change constitutes acceptance of the updated Terms.

If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and Reputation Medics™ regarding the Site and Services, and supersede any prior or contemporaneous agreements, representations, or understandings.

Questions, notices, or legal correspondence regarding these Terms should be directed to: